Skynet LTD | IT Support Terms and Condition, North Shore Auckland
Terms & Conditions (IT Support)
Free insurance report: The free insurance report only applies if Skynet Ltd, inspects the equipment for insurance claim, and the quote has been approved / accepted by the client or insurance company.
Same day fix available: The Same day fix available and it does apply on certain services, which relies on parts availability and repair complexity.
Inspection Fee: This is a non-refundable fee to be paid up front. It covers the time spent by the technicians in disassembling, diagnosing or assessing the issue to ascertain a cause and resolution.
Skynet Ltd 100% Customer Satisfaction Guarantee: All hardware repairs undertaken by Skynet Ltd, comes with a 3 month warranty Hardware Only. If for any reason the same repair fails within 3 months of the repair work being undertaken, we will fix the problem again for FREE. Physical damage and software is not included
Skynet Ltd cannot be obligated to provide a viable solution if: the client does not provide copies of licensed software, or the required access to the client's hardware and peripherals; or the manufacturer no longer stocks required replacement hardware or software.
If the client desires an alternative solution to that offered by Skynet Ltd, then Skynet Ltd cannot guarantee to provide such alternative solution within the terms of this guarantee.
Installing outlook or other applications & setting them up in our store may work fine but when shifted to a new environment i.e. bringing the computer home and using outlook or another application may not work due to a different network setup / layout such as dialup, high-speed or wireless.
Software cover Virus /Trojans /Spyware /Adware /Fakeware /Updates /Applications added/Application Changes /Cache /Script affects /Process conflicts that damage or change an Operating System or Software environment are not covered under a warranty.
Skynet Ltd, it will not be held responsible for any data loss or miss configuration by customer, Software issues are not warranted, and an inspection fee will apply.
Personal Data: Skynet Ltd is not liable for loss of data during Servicing of a PC or other device. We recommend removing all SIM and memory cards before servicing. Where backup is offered and not accepted or data to be backup is not included/correctly defined Skynet Ltd is not liable. Note in the event of backup failing you will be provided with secondary solutions ASAP.
PC, phone & other issues not stated in the job notes will not be diagnosed, therefor Skynet Ltd it will not be held liable. Customers must have advised the agent and a note must be made for each issue needing to be fixed.
Any items failing to be collected within 3 months Skynet Ltd has the right to dispose or to be used to recover the costs i.e.: labor, parts, etc...).
Skynet Ltd will not be held liable to the client or any third party. All unpaid fees will be moved to the debt collector where you will incur a record on your personal credit history for 5 years. Recycle fee may apply.
Warranties: there is a 3 month return to base warranty on repairs and repaired parts from Skynet Ltd. Warranty only covers faulty products which have been used for their intended purpose. Please talk to your insurance advisor for any software, physical or surge damage related issues as warranties do not cover these. If a device has external damage at the point of purchase please advise Skynet Ltd. If the warranty is contested than the customer must be prepared to wait a reasonable time (which can be up to two weeks) for the device to be checked by the vendor and extra charges may apply.
All quotes provided are estimates, repair costs may differ. If the first repair fails which is generally not the case, a second quote will be provided and initial repair costs will not apply.
Clarity notes provided to the technicians must be clear enough to not be misunderstood. If you believe a written note is incorrect or the intended meaning is wrong please ask the service representative to check this, also make sure you portray details as clearly and concisely as possible. Please do not be offended if a service representative tries to clarify what has been said.
Liquid damaged repair, at Skynet Ltd we can try and repair any electronic products with liquid damaged but there is NO WARRANTY on any liquid damage repairs. Electronic products sent for repair within 24-48 hours have the highest success rate for major repairs of water/liquid damage. Minor damage i.e. sticky keys or replaceable parts can be successfully repaired after this time.
Data Recovery: AUTHORIZATION: The client authorizes Skynet Ltd to conduct an evaluation of the media to determine the nature of the damage and provide an estimate of the recovery cost plus timing. The client authorizes Skynet Ltd, and its employees, agents to receive and then transport this media/equipment/data to, and from / between their facilities which are fully CONFIDENTIAL.
Software problems are not covered by warranty, therefore a service charge will apply.
Warranty does not cover the following : Misconfiguration of the computer by the purchaser , erasure of software, or physical damage to the computer.
Damage to the computer caused by excessive input mains voltage, or electrostatic charges / discharges received externally via telephone connection.
LEGAL RIGHT: The client, as the legal owner, acknowledges that any property left with Skynet Ltd unclaimed for 90 days will be disposed. At this time Skynet Ltd shall have no liability to the client or any third party.
LIMITED LIABILITY: Skynet Ltd shall not be liable for any claims regarding the physical functioning of equipment /media or the condition or existence of data storage media supplied before, during or after service. In no event will Skynet Ltd be liable for any loss of data or loss of revenue or profits or any special, incidental, contingent or consequential damages, however caused, before, It is up to the end user to back up their information or personal data before it is brought into Skynet Ltd office. During or after service even if Skynet Ltd has been advised of the possibility of damages or loss to persons or property. Skynet Ltd liability of any kind with respect to services, including any negligence on its part, shall be limited to the contract price for the services. The client and Skynet Ltd agree that the sole and exclusive remedy for unsatisfactory work or data shall be, at the discretion of Skynet Ltd, additional attempts by Skynet Ltd to recover satisfactory data or refund of the amount paid by the client. The client is aware of the inherent risk of injury and property damage involved in data recovery, including without limitation, risks due to destruction or damage to the media or data or inability or recover data, or complete data recovery, including those that may result from the negligence of Skynet Ltd, and assumes any and all known risks of injury and property damage that may result.
CONFIDENTIALITY: Skynet Ltd agrees not to disclose any and all information for data files supplied with, stored in, or removed from the client except to staff or agents of Advanced Computers subject to confidentiality agreements or as required by law.